Legal terms and conditions for using our website and services
Last Updated: January 2026
These Terms of Service ("Terms") constitute a legal agreement between you and Practical Tech Leader LLC ("Company," "we," "us," "our," or "Rebecca Sutter") governing your use of our website (practicaltechleader.com) and services (coaching, therapy, and related offerings).
By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our website and services constitutes acceptance of modified Terms.
Practical Tech Leader offers coaching services for engineering managers, tech leads, and CTOs. Coaching includes:
Licensed therapy services are provided in compliance with state licensing requirements and ethical standards. Therapy includes:
Important: Therapy services are governed by separate confidentiality agreements and therapeutic privilege.
Our services are NOT emergency services. If you or someone else is in crisis or having thoughts of self-harm:
By using our services, you represent and warrant that:
Coaching fees vary based on the program and service level. Specific pricing will be discussed and agreed upon during the discovery call.
Coaching:
Therapy: Cancellation and refund policies for therapy services will be discussed at intake and may differ from coaching.
If therapy services are covered by insurance, you may provide your insurance information. We will work with your insurance company, but you are responsible for any out-of-pocket costs.
Coaching is not a substitute for therapy or mental health treatment. If you are experiencing mental health concerns, we recommend consulting with a licensed mental health professional.
Our coaching does not constitute legal, financial, investment, or tax advice. Consult appropriate professionals for these matters.
We make no guarantees about specific outcomes. Results depend on your effort, circumstances, and implementation of coaching insights.
Therapy is a collaborative process. Your participation, honesty, and effort are essential for progress.
Information shared during coaching sessions is confidential and will not be disclosed to third parties without your written consent, except as required by law.
Therapy communications are protected by therapist-client privilege and are confidential. Limited exceptions apply (imminent danger to self/others, child/elder abuse, court orders).
Your personal information is protected by our Privacy Policy. Please review it for complete details on data handling practices.
As a client, you agree to:
We reserve the right to terminate or refuse services to any client who:
We will provide reasonable notice before termination except in cases of immediate concern for safety or ethical violations.
All content on our website (text, images, logos, designs, code) is the property of Practical Tech Leader LLC or licensed from third parties. You may not reproduce, distribute, or transmit this content without written permission.
Any materials you submit to us during coaching or therapy remain your property. We may retain them to provide services and maintain records.
If you provide feedback about our services, we may use it to improve our offerings without crediting you.
TO THE FULLEST EXTENT PERMITTED BY LAW:
Some jurisdictions do not allow limitation of liability, so this may not apply to you.
Our website and services are provided "AS-IS" without warranties of any kind, express or implied.
We do not warrant that:
Except for licensed therapy services, no professional relationship (doctor-patient, attorney-client, etc.) is established by our coaching services.
You agree to indemnify and hold harmless Practical Tech Leader LLC, Rebecca Sutter, and our associates from any claims, damages, or costs arising from:
Our website may contain links to third-party websites. We are not responsible for their content, practices, or privacy policies. Use third-party services at your own risk.
Third-party services we use (Calendly, Netlify, analytics, payment processors) are governed by their own terms and privacy policies.
Before pursuing formal action, we encourage you to contact us to resolve disputes informally.
These Terms are governed by the laws of [Your State/Country], without regard to its conflict of law provisions.
Both parties agree to submit to the exclusive jurisdiction of the courts in [Your State/Country].
Disputes may be resolved through binding arbitration instead of court proceedings if both parties agree.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and remaining provisions will continue in full force.
These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and us regarding our website and services. Any prior negotiations, representations, or agreements are superseded by these Terms.
If you have questions about these Terms of Service, please contact us:
Practical Tech Leader LLC
rebecca@practicaltechleader.com
Response time: 24-48 business hours
For legal questions, please clearly mark your inquiry as such.